British Airways Strike – How will it affect my travel insurance?

On 14 December 2009, British Airways announced on their website that the union has voted in favour of strike action commencing from 22 December 2009 and ending on 2 January 2010.

Please refer to the British Airways website for further information.

?We are hopeful that this proposed strike action will not negatively impact any of our World Nomads insurance customers and wish to remind you to refer to your policy wordings for important information regarding cover under your policy.

Aus / NZ Customers

For policies underwritten by Allianz purchased on or before 30 Nov 2009 – Click Here

For polices underwritten by Lloyd’s purchased on or after 01 Dec 2009 – Click Here

United Kingdom Customers – Click Here
Ireland Customers – Click Here
United States Customers – Click Here
Canadian Customers – Click Here
Other Country Customers – Click Here

For Policies Purchased Before 15th December 2009 ??

We ask that our customers attempt to minimise additional costs in line with the requirements in the Product Disclosure Statement. There is provision for claims, please refer to the Product Disclosure Statement for specific coverage information and details of any conditions, exclusions or limitations which may apply.

In the event of a claim being lodged, you must provide us with written confirmation from British Airways that your flight was cancelled or delayed, confirmation of what your original trip plans were, and itemised accounts for any additional expenses incurred by you. Each claim will need to substantiate that the claimed costs were unavoidable and not reimbursed by British Airways or recovered elsewhere.

For Policies Purchased On or After 15th December 2009

?Please note that customers will not be covered for losses incurred as a result of this strike. Costs are only covered when the loss is unforseen and as this industrial action has been widely reported by the media, customers purchasing a policy after this date would have been aware of the strike.

Should you have any further enquiries or wish to contact our teams in regards to claims, please contact the following


Australia ?
For policies underwritten by Allianz purchased on or before 30 Nov 2009:
1300 729 467 (within Australia)
+61 7 3305 7499 (reverse charges while overseas)
worldnomads@mondial-assistance.com.au

For polices underwritten by Lloyd’s purchased on or after 01 Dec 2009:
1300 625 229 (within Australia)
+61 2 8263 0487 (while overseas)
travelclaims@cerberusspecialrisks.com.au

New Zealand ?
For policies underwritten by Allianz purchased on or before 30 Nov 2009:
0800 630 117 (within New Zealand)
+61 7 3305 7499 (reverse charges while overseas)
worldnomads@mondial-assistance.com.au

For polices underwritten by Lloyd’s purchased on or after 01 Dec 2009:
0800 807 717 (within New Zealand)
+61 2 8263 0487 (while overseas)
travelclaims@cerberusspecialrisks.com.au

United Kingdom & Ireland
World Nomads Claims UK
+44 (0)845 643 2629
info@csal.co.uk

World Nomads Claims Ireland
+44 (0)1702 427 202
info@csal.co.uk

United States
World Nomads Claims US
1.800.654.1908 (toll free within US)
+1.804.281.5700 (Collect)
AssistanceGroup@MondialUSA.com

Canada
World Nomads Claims Canada
+1 (519) 342 4947
infocanada@worldaccess.com

Other Countries
World Nomads Claims
+45 33 15 33 00
emergency@ihi.com

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